ddk11 Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how ddk11 ("we", "us", "our", "the Operator"), the operator of the website located at https://ddk11.cam/ ("Platform"), collects, uses, stores, discloses and protects the personal information of individuals ("User", "you", "your") who access or use the Platform.

ddk11 is an English-language online betting information platform designed for Pakistani users. We are committed to handling your personal data responsibly, transparently and in accordance with applicable data protection principles. This Policy applies to all personal data collected through the Platform, including data provided during account registration, during the use of our services, and through automated technologies such as cookies.

This Policy should be read alongside our Terms & Conditions, which govern the overall use of the Platform. Together, these documents form the complete legal framework governing your relationship with ddk11.

Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person — including but not limited to name, email address, mobile number, IP address, device identifiers and financial account details.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, erasure or destruction.
• "Data Controller" means ddk11, the entity that determines the purposes and means of processing Personal Data collected through this Platform.
• "Data Processor" means any third party that processes Personal Data on behalf of ddk11 under a data processing agreement.
• "Cookies" means small text files stored on your device by your browser when you access the Platform, used to maintain session state, preferences and analytics data.
• "KYC" means Know Your Customer — the identity verification process required under applicable anti-money laundering and responsible gambling obligations.
• "AML" means Anti-Money Laundering — the regulatory framework applied to financial transactions processed through the Platform.
• "User Account" means the registered account created by a User upon successful completion of the Platform's registration process.

Personal Data We Collect

ddk11 may collect the following categories of personal data from you, depending on how you interact with the Platform:

3.1 Identity & Contact Data

• Full name as registered on a government-issued identity document
• Date of birth (for age verification purposes)
• Email address
• Mobile telephone number
• Residential address (city, province, country — for example, users in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar)

3.2 Identity Verification (KYC) Data

• Copies of government-issued identity documents (e.g., CNIC, passport)
• Proof of address documents
• Source of funds declarations where required under AML obligations

3.3 Financial Data

• Deposit and withdrawal transaction records
• Payment method details (method type and partial identifiers only — full payment credentials are processed by payment service providers and not stored by ddk11)
• Account balance history
• Bonus and wagering activity records denominated in PKR

3.4 Usage & Technical Data

• IP address and approximate geolocation derived from IP
• Device type, operating system and browser version
• Pages visited, navigation paths and time spent on the Platform
• Session duration and login/logout timestamps
• Error logs and platform interaction data

3.5 Communications Data

• Support ticket content and live chat transcripts
• Email correspondence with the ddk11 team
• Survey responses and feedback submitted voluntarily

3.6 Responsible Gambling Data

• Self-imposed limit settings (deposit, loss, session, wagering limits)
• Self-exclusion or cooling-off requests and their activation dates
• Responsible gambling tool usage history

How Personal Data Is Collected

We collect personal data through the following channels:

• Direct provision by you: When you register an Account, complete KYC verification, make deposits or withdrawals, use support channels, or submit any form on the Platform.
• Automated technologies: When you access the Platform, we automatically collect technical and usage data through cookies, server logs and analytics tools embedded in the Platform.
• Third-party sources: In limited circumstances, we may receive identity verification data from KYC/AML service providers, or fraud-prevention data from third-party security services, solely for the purposes described in Section 05.
• Payment processors: We receive transaction confirmation data from payment processing services. Full card or account credentials are processed directly by payment service providers and are not retained by ddk11.

Purposes of Processing Personal Data

ddk11 processes your personal data for the following purposes:

Legal Basis for Processing

ddk11 processes your personal data only where we have a lawful basis for doing so. The primary legal bases we rely on are:

• Contractual necessity: Processing required to perform our contract with you — including account management, transaction processing and platform access.
• Legal obligation: Processing required to comply with applicable laws — including KYC/AML obligations, age verification requirements and regulatory reporting.
• Legitimate interests: Processing necessary for our legitimate business interests — including fraud prevention, security monitoring, platform improvement and responsible gambling oversight — provided such interests are not overridden by your fundamental rights.
• Consent: Where processing is based on your explicit consent, such as for optional marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

Data Sharing & Disclosure

ddk11 does not sell your personal data. We may share your personal data with the following categories of third parties, strictly for the purposes disclosed in this Policy:

• Payment Service Providers: To process deposits and withdrawals. These providers handle financial data under their own privacy and security standards. References to Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah and cryptocurrency networks are for contextual familiarity only and do not imply confirmed partnership or endorsement.
• KYC / Identity Verification Providers: Third-party identity verification services used to satisfy age verification and AML compliance requirements. These providers process identity documents under contractual data processing agreements with ddk11.
• AML & Fraud Detection Services: Third-party providers used to detect suspicious financial activity, fraud patterns and platform abuse.
• Analytics Providers: Services used to analyse aggregate, anonymised usage data to improve Platform performance. Where personal identifiers are involved, data processing agreements are in place.
• IT Infrastructure & Cloud Providers: Hosting, database and security infrastructure providers that store or process Platform data on our behalf under strict contractual confidentiality obligations.
• Legal and Regulatory Authorities: Where required by law, court order, regulatory direction or where ddk11 has a good-faith belief that disclosure is necessary to protect the rights, property or safety of ddk11, its users, or the public.

Data Retention Periods

We retain personal data only for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable legal and regulatory obligations. The following general retention guidelines apply:

Where retention is required by legal obligation (for example, AML regulations requiring financial records to be kept for a specified period), data will be retained for the full mandatory period regardless of account status.

Data Security Measures

ddk11 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss or destruction:

• TLS/SSL Encryption: All data transmitted between your device and our servers is encrypted using Transport Layer Security (TLS) protocols. You can verify this by the HTTPS padlock in your browser address bar.
• Access Controls: Internal access to personal data is restricted on a need-to-know basis. Staff with access to personal data are subject to confidentiality obligations.
• Data Minimisation: We limit collection to what is necessary and anonymise or pseudonymise data where possible for analytics and testing purposes.
• Vulnerability Management: Our platform undergoes regular security assessments to identify and remediate vulnerabilities.
• Incident Response: We have internal procedures in place to detect, investigate and respond to personal data breaches. Where a breach is likely to result in a high risk to your rights and freedoms, we will notify affected users without undue delay.

Cookies & Similar Technologies

ddk11 uses cookies and similar browser-based technologies to operate and improve the Platform. The following categories of cookies may be used:

• Strictly Necessary Cookies: Required for the Platform to function — including session authentication, security tokens and load balancing. These cannot be disabled without disrupting Platform functionality.
• Functional Cookies: Used to remember your preferences (such as language settings, display preferences and last-used features) across sessions.
• Analytics Cookies: Used to collect aggregated, anonymised data about how users interact with the Platform — page views, navigation paths and session durations. This helps us improve content and usability.
• Security Cookies: Used to detect and prevent fraudulent activity, bot access and session hijacking.

Your Data Rights

Subject to applicable law and certain limitations, you have the following rights in respect of your personal data held by ddk11:

To exercise any of the above rights, please contact our support team using the details in Section 16. We will respond to verified data subject requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, and you will be notified of any extension.

Some rights are subject to limitations — for example, data retained for mandatory AML or legal compliance purposes cannot be erased early regardless of a deletion request.

Minors & Age Policy

ddk11 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18 — or the higher minimum age required by the operator/license jurisdiction. Our registration process requires users to confirm their age, and KYC verification is applied to confirm age eligibility before withdrawals are processed.

International Data Transfers

ddk11 operates internationally, and your personal data may be transferred to, stored in or processed in countries outside Pakistan. Where personal data is transferred internationally, we ensure that appropriate safeguards are in place to protect your information — including contractual clauses with Data Processors that impose obligations equivalent to those set out in this Policy.

By using this Platform and providing us with your personal data, you consent to the transfer, storage and processing of your data as described in this section. If you object to such transfers, you should cease using the Platform.

Third-Party Links & Services

The Platform does not contain links to external third-party websites. Any payment provider, sports league or organisation name mentioned on the Platform (for example, references to Easypaisa, JazzCash, Raast, the Pakistan Cricket Board or PSL) is made for contextual familiarity purposes only. Such references do not constitute endorsement or affiliation, and ddk11 is not responsible for the privacy practices of any third-party organisations named in its content.

Updates to This Privacy Policy

ddk11 reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will:

• Update the "Last Updated" date at the top of this document.
• Display a notice on the Platform informing users of the change.
• Where appropriate, notify registered users by email of significant changes that affect their rights.

Your continued use of the Platform following notification of changes constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically. The current version is always available at https://ddk11.cam/privacy-policy.

Contact Us

For any questions, concerns or requests relating to this Privacy Policy or your personal data, please contact our support team through the following channels:

For general information about the Platform, please also review our FAQ page and Terms & Conditions.